Airline Customer Care Course
Professional training in airline customer service, passenger handling, and service excellence.
Course Overview
The Airline Customer Care course at Kubis Aviation College provides comprehensive training in airline customer service, passenger handling, and service excellence. This program prepares students for roles in airline customer service departments, airport customer service, and related positions.
Key Features
- Professional customer service training
- Passenger handling procedures
- Communication and interpersonal skills
- Problem-solving and conflict resolution
- Service excellence standards
Course Details
- Duration: 6 months
- Level: Professional Certificate
- Schedule: Full-time / Part-time
- Start Date: Quarterly Intakes
- Location: Kubis Aviation Campus
- Language: English
- Certification: IATA Certification
Course Curriculum
Comprehensive training designed to prepare you for a successful career in airline customer service
- Principles of customer service
- Customer service in aviation industry
- Service standards and expectations
- Customer relationship management
- Service quality assessment
- Effective communication techniques
- Verbal and non-verbal communication
- Active listening skills
- Professional language and etiquette
- Cross-cultural communication
- Passenger check-in procedures
- Special assistance handling
- Baggage handling and claims
- Flight information services
- Passenger rights and responsibilities
- Problem identification and analysis
- Conflict resolution techniques
- Handling difficult situations
- Complaint management
- Service recovery strategies
- Service excellence standards
- Quality management systems
- Performance measurement
- Continuous improvement
- Best practices in airline customer service
Admission Requirements
What you need to join our Airline Customer Care program
- High school diploma or equivalent
- Minimum 18 years of age
- Proficiency in English (written and spoken)
- Good communication skills
- Customer service orientation
- Must be able to pass background check
- Pass entrance assessment test
Application Process
- Submit online application form
- Pay application fee
- Complete entrance assessment
- Attend interview (if shortlisted)
- Receive admission decision
- Pay tuition deposit to secure your place
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Learn MoreReady to Start Your Airline Customer Care Career?
Take the first step towards becoming a certified airline customer service professional by applying to our program today.