Passenger Ground Services Course
Develop skills in passenger handling, check-in procedures, and airport operations.
Course Overview
The Passenger Ground Services course at Kubis Aviation College is designed to prepare students for a career in airport operations and passenger handling. This comprehensive program covers essential aspects of check-in procedures, baggage handling, and customer service in the aviation industry.
Key Features
- Comprehensive training in passenger check-in procedures
- Advanced baggage handling and tracking systems
- Hands-on experience with airport operations
- Training in aviation regulations and compliance
- Preparation for airport and airline interviews
Course Details
- Duration: 1 year
- Level: Professional Certificate
- Schedule: Full-time / Part-time
- Start Date: Quarterly Intakes
- Location: Kubis Aviation Campus
- Language: English
- Certification: IATA Certification
Course Curriculum
Comprehensive training designed to prepare you for a successful career in Passenger Ground Services
- Role and responsibilities of ground staff
- Aviation regulations and compliance
- Airport layout and facilities
- Ground staff-airline relationship
- Introduction to airport equipment
- Passenger identification and verification
- Documentation and visa requirements
- Check-in systems and software
- Special passenger handling
- Check-in counter management
- Baggage acceptance and tagging
- Baggage security and screening
- Baggage tracking systems
- Lost and damaged baggage handling
- Baggage reconciliation
- Gate operations and boarding
- Flight information systems
- Airport announcements
- Terminal management
- Airport security procedures
- Passenger communication skills
- Handling difficult situations
- Cultural awareness and diversity
- Complaint resolution
- Service recovery techniques
Admission Requirements
What you need to join our Passenger Ground Services program
- High school diploma or equivalent
- Minimum 18 years of age
- Proficiency in English (written and spoken)
- Computer literacy
- Good communication skills
- Must be able to pass Aviation Medical Class 3 examination
- Pass entrance assessment test
Application Process
- Submit online application form
- Pay application fee
- Complete entrance assessment
- Attend interview (if shortlisted)
- Receive admission decision
- Pay tuition deposit to secure your place
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Learn MoreReady to Start Your Aviation Career?
Take the first step towards becoming a certified Passenger Ground Services professional by applying to our program today.